This Privacy Policy describes how www.carlife-mall.net (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including debit/credit card numbers), email address, vehicle registration, car model/make and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with Paypal, WooCommerce
Customer support information
Examples of Personal Information collected:
name, address, email address, vehicle registration, car model/make and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose:
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Return & refund. Standard return policy is within 30 days from the tracking number issued date, If unit can’t work after our communication, you can return the unit after our approval and we will make the full refund after receipt of our goods, client pay the delivery to ship back. If good works, but client claims not as they expected, such as sound quality or screen UI style, this way CAN NOT REFUND, if client insist to refund, client need to pay both delivery cost.
Repair & replacement. During warranty, if your unit has issue and we can’t solve remotely, you can return it for repair or replacement after our approval, clients will pay shipping fee from your country to China, and we will take charge of the shipping fee from China to you.
Shipping: always within 2 working days. via dhl/fedex/ups etc will confirm via email , pls confirm email when u get it.
Contact: for more info or questions, u can write to info@carlife-mall.net, we will reply to u once get.
Welcome queries and orders to us.
